Lawyers

The Availability

The extent to which our clients were able to contact our lawyers when they wanted to, and the speed at which this was possible.



Customer-friendliness

The extent to which our clients had the feeling that everything possible was done to please them as clients.



Expertise

The competency with which, in our clients’ perception, the given commission was carried out.



Accuracy

The extent to which - small or big- mistakes were made in the execution of the commission.



Effectiveness

The extent to which the most practical way was used to solve the problems. 



Speed

The speed at which the required activities for the execution of the commission were carried out.



Intelligibility

The extent to which the issues involved in the case were clarified to the client, and the readability of the letters, agreements, case files etc. drawn up for them.




Meeting the requirements of ‘say what we do’

In our view, constructive cooperation means we have to "say what we do” and "do what we say”!



Meeting the requirements of ‘do what we say’

In our view, constructive cooperation means we have to "say what we do” and "do what we say”!



Fulfilling expectations on the outcome of the case

The extent to which our clients’ expectations at the start of the commission were met in the end by the outcome.



Fulfilling expectations for the cost of our activities

The extent to which our clients’ expectations at the start of the commission were met in the end with regard to the charged costs.



Overall impression