Cost

Percentage of clients who were familiar with our rates at the start of the commission, and with the way in which we charge our invoices to them.




The way in which we inform our clients in advance about the way of charging the fees for our services (rates and conditions)



The way in which we charge the fees for our services (the invoices and related specifications)



The level of our (hourly) rates



The ratio of the results achieved for our clients by our services to the fee charged for them (performance to cost ratio) 



The way we monitor timely payment of our invoices.